2025 AUTHORITATIVE C-C4H51-2405: WELL SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD PREP

2025 Authoritative C-C4H51-2405: Well SAP Certified Associate - Implementation Consultant - SAP Service Cloud Prep

2025 Authoritative C-C4H51-2405: Well SAP Certified Associate - Implementation Consultant - SAP Service Cloud Prep

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 2
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 4
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 5
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 6
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which object can you assign to a ticket template when you are using maintenance plans?

  • A. Maintenance plan condition
  • B. Reference date
  • C. Service category
  • D. Registered product

Answer: C


NEW QUESTION # 53
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

  • A. Use email as a response to a ticket
  • B. Add a reference to a service contract
  • C. Add a reference to an account
  • D. Add an account team member

Answer: B,C


NEW QUESTION # 54
Which of the following is possible when creating tickets in the Agent Desktop?

  • A. You can manually select the SLA.
  • B. You can select multiple registered products in a single ticket.
  • C. You can create knowledge articles.
  • D. You can manually assign a maintenance plan.

Answer: B


NEW QUESTION # 55
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

  • A. Employee
  • B. Account
  • C. Service category
  • D. Organization
  • E. Territory

Answer: A,D,E


NEW QUESTION # 56
What can you use to create tickets based on conditions?

  • A. Workflow rule of type Action
  • B. The Ticket Creation action in the Tickets work center
  • C. Maintenance plan
  • D. Activity planner

Answer: A


NEW QUESTION # 57
......

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